Privacy Policy

Company Name: DX Compliance Solutions Limited
Registered address: 39 Northumberland Road, Dublin 4, Dublin, Ireland
Contact address: Wework 2 Dublin Landings, Dublin 1, Dublin, D01 V4A3, Ireland
Director(s): Simon Dix

Tel: +353 86 815 2112
Email: contact@dxcompliance.com

Company registration number: 619363
VAT Number: IE 3539409UH

Your privacy matters

This privacy policy is effective as and from 06.07.2018

Introduction

Your privacy is important to DX Compliance Solutions and maintaining your trust is paramount to us. We are fully committed to keeping your personal information safe. This privacy policy is intended to provide you with information about the personal information we collect and how that information is used and shared. We collect personal information about you when you access this website or other websites controlled by us or by a company within our group and or when you use any of our products, applications or services (collectively our “Services”).

This document outlines our approach to compliance with the General Data Protection Regulation (GDPR) and all other relevant data-protection legislation. It also sets forth your privacy rights. Please take a moment to familiarise yourself with our privacy practices.

It is important that you read this privacy policy together with any other privacy policy we may provide on specific occasions so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.

We value your opinions. Should you have any questions or comments related to this privacy policy, please contact us at contact@dx-solutions.ie

Changes to this privacy policy

We may update this privacy policy from time to time. If we make changes, we will notify you prior to the changes taking effect by posting a notice on our websites and, where appropriate, sending you a notification.

Who we are and how to contact us

Throughout this privacy policy, “we” “us” and “ours” refers to DX Compliance Solutions LIMITED and The DX Compliance Solutions Group. DX Compliance Solutions LIMITED is a registered company with an address at of 39 Northumberland Road, Dublin 4, Ireland. We are the company that controls your data known as the “data controller” under data protection law. The DX Compliance Solutions Group means all fully consolidated subsidiaries under the management control of DX Compliance Solutions LIMITED. We can be contacted by email at contact@dx-solutions.ie

Information we collect and how we use it

We collect and use your personal information for a variety of reasons including:

If you register with us or purchase one of our Services

To reach out to us, or register for a newsletter

To register for the DX Compliance Solutions newsletter, or to reach out to us, so that we can contact you, you may need to register with us online.

We will use your personal information to carry out our obligations arising from any contract you as our customer have entered into with us, including sending important notices such as communications relating to payment, delivery services, changes to our terms, conditions, and policies and to notify you about changes to our service.

We may notify you by phone, post, email, SMS text or through other digital media depending on the content of the notification and your preferred contact mechanism.

We will also use your personal information to provide you welcome emails to help you get the most out of your subscription, subscriber-only content (e.g. specially selected articles and subscriber-only newsletters) and subscriber rewards which may include competitions, events and offers that are available exclusively to our subscribers. 

If you cancel your subscription with us, we may use your personal information for direct marketing (provided you have not objected to us using your details in this way). We will generally send you direct marketing by email. We will use your information for a reasonable period of time after your relationship with us has ended. Specifically, we will send you a short series of emails to remind you of the benefits of a subscription with us. You have the right to unsubscribe to receipt of these emails at any time by writing to contact@dx-solutions.ie We rely on the lawful processing ground of our legitimate interests which are:

  • To keep you informed of the benefits of a subscription. 
  • To develop and maintain relationships with our customers 
  • To implement customer-retention and win-back strategies 

To facilitate registration through social networks

We may collect your publicly available social media profile details including your name and email address when you sign up for one of our services through a social media account. We may use these details for the purposes of our registration process in order to enter into a contract with you. We may also automatically import your profile photo and membership status of Facebook, LinkedIn and Twitter if you choose to make these details public. Where we do, we do so in pursuit of our legitimate interest in understanding the demographics of our customers and readers.

To deliver marketing, promotions and to conduct research

  • To receive marketing communications 
    We may periodically send promotional emails about features, events, and exclusive offers to the email address you have provided – we will only do so with your consent. We have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing communications tailored to your interests. You may at any time choose not to receive marketing communications from us by writing to contact@dx-solutions.ie and informing us of your wish. 
  • To participate in a survey or poll 
    We conduct surveys and polls that we use to produce original research from our readers. Your participation is entirely voluntary. You may consent to DX Compliance Solutions contacting you at the email address provided to participate in this research. We do not track individuals but look at the information in the aggregate. Any opinion you express, therefore, is anonymous. From time to time, upon completing a survey or poll, we may ask for your email address for competition, promotional or gifting purposes. Participation is entirely voluntary and this information is processed and stored separately from the information you provide us for the survey or poll. Where you provide this information to us, it will be processed only to administer the competition or promotion. 

To deliver our content to you 

  • To provide you with an email newsletter 
    We occasionally send out newsletters. We will only send you these newsletters with your explicit consent. We collect and use your information to send you the newsletter(s) you have requested and in some cases to personalise the email we send. You can opt out at any time by writing to contact@dx-solutions.ie 
  • To provide an alert service 
    DX Compliance Solutions offers a number of email alert services. With your consent, we will process your personal details for the purpose of sending you the alert service you have requested. If you prefer not to receive these alerts, you can opt out at any time by writing to contact@dx-solutions.ie 

To understand how you use our services

  • To track how you gain access to or read our content 
    We collect information relating to your use of our services to track how you gain access to or read our content. 
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  • To measure the effectiveness of our email communications 
    We use such technologies to determine whether you’ve opened an email communication from us or clicked on a link contained in an email. Collecting information in this manner allows us to gather statistics about the usage and effectiveness of our services and products, including our email newsletters and direct marketing communications, in our legitimate interest. 

To deliver recruitment services to you

  • To apply for a job with us 
    We may invite you to submit your personal information by applying for a job. Your personal information is used by us to provide our recruitment services to you. Where you consent, we will provide information on job opportunities and match your profile with suitable job vacancies. If you apply for a job posting, you may ask us to delete your candidate profile entirely if you wish by contacting us at contact@dx-solutions.ie 

To attend one of our events

We host many events throughout the year. These include but are not limited to breakfast briefings, live content events, live lectures, podcast recordings, training, conferences and seminars. If you register for one of our events, we will collect personal information from you. We will use your information to register for the event, process your payment and provide you with information and services associated with the event. In some cases, we make audio or video recordings of these events and we may record information about you as a consequence. We will always inform you in advance if the event is being recorded so that you can choose not to participate if wish. Registration for our events is voluntary. Once you register, however, we process your personal information as per the terms and conditions of that specific event and on the lawful processing ground of contract.

Other

  • To correspond with you 
    If you correspond with us, we will use your contact information to respond to your enquiry. We process this information in pursuit of our legitimate interests to develop and maintain relationships with our customers and readers. 
  • To manage our everyday business needs 
    We may use your personal information to manage our every business needs, including for internal purposes such as auditing, data analysis, troubleshooting, accounting, providing customer service, technical support and fraud prevention in our legitimate interest. Our legitimate interest is the effective management of our business. 
  • To verify your identity 
    To exercise your data rights, we may need to collect additional personal information from you to verify your identify and to process your request. 
  • When you provide professional services to us 
    You may provide us with your personal information if you provide professional services to us. We process this information so we can administer, manage and pay for the relevant services you provide and as per the terms and conditions of our contract. 

Anonymous information we process

We process data in a form that does not, on its own, permit direct association with any specific individual and therefore cannot be reasonably used to identify or contact you. Aggregated and anonymous data is considered non-personal information for the purposes of this privacy policy.

Push notifications

We use app push notifications to inform you about breaking news, live event coverage and other top stories. We do not process any personal information and cannot establish the identity of the users who have subscribed to receive these notifications. We may occasionally use push notifications to send you marketing material which may be of interest to you. You may receive these notifications based on your location, operating device and/or interests that are derived from your use of our Services. You can control your push notification and location settings directly on your mobile device. It should be noted that iOS devices operate on the basis of opting-in to push notifications whereas Android devices operate on the basis of opting out. 

The legal basis for processing your information

We collect your information for a number of purposes and rely on a number of different legal bases to use your personal information.

To enter into and perform a contract with you

We use your personal information to carry out our obligations arising from any contracts entered into between you and us or to take the necessary steps at your request prior to entering into a contract with us including:

  • To provide you with the subscription or services you have requested 
  • To authenticate and verify your account 
  • To provide customer and technical support 
  • To provide our recruitment services to you when requested 
  • To send important notices such as communications relating to payment, delivery services, changes to our terms, conditions, and policies and to notify you about changes to our service 
  • To keep you informed of the benefits of your subscription 
  • To ensure you get the most out of your subscription 
  • To deliver exclusive content and benefits to our subscribers 

With your consent, which can be withdrawn at any time

We will, in certain circumstances, rely on your explicit consent to process your personal information. Where we do, you have the right to withdraw your consent at any time. In most circumstances, your consent can be withdrawn by informing us at contact@dx-solutions.ie 

To comply with our legal obligations

We may be required to process your personal information to comply with certain legal obligations to which we are subject, including:

  • Providing information to an Garda Síochána, the Revenue Commissioners or other Government bodies or agencies when required to do so by law 
  • If you have exercised one of your data rights, we will retain a copy of all correspondence to demonstrate our compliance with data-protection legislation 
  • If you have exercised one of your data rights and ask us not to contact you by email at a particular email address, we will need to retain a copy of that email address in order to comply with your no-contact request 
  • To carry out our statutory audit 

Processing based on our legitimate interests

We process your personal information for carefully considered and specific purposes which are in our legitimate interests and enable us to enhance the services we provide, but which we also believe benefit our customers. Our legitimate business interests do not automatically override your interests. You have the right, free of charge, to object to our use of your personal information for our legitimate interests. If you wish to do so contact us at contact@dx-solutions.ie Please bear in mind that if you do object, this may affect our ability to carry out certain tasks for your benefit.

Where you object to our use of your personal information for our legitimate interests, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so. We will always ensure there is a fair balance between our legitimate interests and your fundamental right and freedoms.

We process personal information for the following legitimate business purposes:

  • To manage our everyday business needs and for internal purposes such as auditing, data analysis, troubleshooting, accounting, providing customer service, technical support and fraud prevention 
  • To provide you with a more personalised experience, such as making content recommendations 
  • To understanding which content you find useful or interesting 
  • To support our advertising services 
  • To determine the effectiveness of promotional campaigns, email campaigns and advertising 
  • To research and improve DX Compliance Solutions’ products, services, and customer communications 
  • To ensure content from our site and mobile applications is presented in the most effective manner for you and for your device 
  • To develop and maintain relationships with our customers and readers 
  • To implement customer-retention and win-back strategies 
  • To better understand and improve the usability, performance, and effectiveness of our Services 
  • To protect you against fraud and to detect, prevent, investigate security or technical issues to ensure our Services are secure 
  • To protect the rights, property and safety of DX Compliance Solutions LIMITED or the rights, property or safety of our employees or others 
  • To verify student credentials and assess the eligibility for a free subscription 
  • To understand the demographics of our customers and readers 
  • To send direct marketing to our subscribers or former subscribers. 

When and how your information is shared

Within our group

We may share your personal information with any member of our group, which means our subsidiaries, our holding company(ies) and its subsidiaries and use it in a manner that is consistent with this privacy policy. 

With third parties

We may share your personal information with third parties for a number of reasons as outlined below. We do not sell your personal information to anyone and only share it with third parties who are facilitating the delivery or fulfilment of our services and or are working on our behalf. We contractually require that our suppliers protect such information from unauthorised access, use, and disclosure.

Third-party service providers

We may share your personal information with third-party service providers which perform services and functions at our direction and on our behalf such as our accountants, IT service providers, printers, payment providers, lawyers, providers of security and administration services and other business advisers.

Third-party service partners

We provide certain services and run promotions in conjunction with third parties and we may share your personal information if the service you have requested is fulfilled by them. These third parties have their own security and privacy policies. You are advised to review these separately.

Third-party advertisers

We disclose non-personally identifiable anonymous information to third-party advertisers to help them reach the kind of audience they want to target. We share summary aggregate reports for our advertisers to measure the effectiveness of the ads they have served. These advertising parties may combine the information we send with other information that you’ve provided to them or that they’ve collected from your use of their services.

Independent auditors

We may share your personal data with a third-party auditing organisation (ABC) in accordance with our legitimate interests to verify aggregated statistics about circulation and usage of our products or to review our policies, processes and procedures for compliance with relevant standards.

Third-party recruiters and clients

If you apply for a job posting on our “Executive Jobs” website, or if you explicitly enable recruiters to see your profile and CV in your candidate account settings, the personal information you provide to us (including sensitive information) may be shared with third-party recruiters and clients.

Social networking sites

Our website and mobile applications use interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to like or share information from our sites through these services, you should review the privacy policy of that service. If you are a member of a social media site and logged in, the interfaces configured on our Services allow the social media site to connect your site visit and browsing behaviour to the personal data held on your social media site. DX Compliance Solutions can use this information on an aggregate basis to place ads that are based on your interests on these social media sites. These practices are governed by the privacy statements of these social networking sites and you are advised to review these separately.

Data storage and retention

We will retain your personal information as needed to fulfil the purposes for which it was collected. We will retain and use your personal information no longer than is necessary to comply with our business and legal obligations. Where we enter into a legal contract with you, we will hold your personal information for a period of seven years from the date of completion of this contract by reference to the statute of limitation for a legal claim under contract.

International transfers

We may transfer your personal data outside the European Economic Area (EEA). These countries do not always afford an equivalent level of privacy protection and in such circumstances we take specific steps, in accordance with data protection law to protect your personal information. In particular, for transfers of personal data outside the EEA we rely either on an adequacy decision by the European Commission or on contractual protection approved by the European Commission.

Your data rights

You have several rights under data-protection law in relation to how we use your personal information. You have the right, free of charge, to:

  • Request a copy of the personal information we hold about you in a structured, commonly used and machine readable format 
  • Rectify any inaccurate personal information we hold about you 
  • Withdraw your consent where we have relied upon your consent to process your information 
  • Erase the personal information we hold about you subject to certain exceptions 
  • If technically feasible, have your personal information transmitted to another data controller in a machine readable format at your request 
  • Restrict processing of your personal information in certain circumstances 
  • Object to our use of your personal information for our legitimate interests, for profiling and for direct marketing purposes 
  • Not be subject to a decision which is based solely on automated processing where that decision produces a legal effect on you or otherwise significantly affects you. We do not make automated decisions of this nature 
  • Lodge a complaint with the appropriate data-protection authority if you have concerns about how we process your personal data 

These rights are in some circumstances limited by data-protection legislation. If you wish to exercise any of these rights please contact us at contact@dx-solutions.ie We will take measures to verify your identify which we will do by reference to copies of acceptable identification documentation supplied by you.

We will endeavour to respond to your request within a month. If we are unable to deal with your request within a month we may extend this period by a further two months and we will contact you and explain why.

Consequences of not providing information

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.